Voice of the Customer Specialist - Remote

Overview

The Voice of the Customer Specialist will build and manage the VoC program, translating customer insights into actionable business strategies and enhancing overall customer experience.

In Short

• Design and implement a comprehensive Voice of the Customer strategy.
• Gather and analyze customer feedback from various sources.
• Collaborate with cross-functional teams to improve customer satisfaction.
• Create dashboards and reports summarizing customer insights.
• Advocate for customer-centricity within the organization.
• Establish feedback mechanisms to demonstrate changes driven by customer input.
• Utilize data visualization tools to present findings.
• Work in a fast-paced, high-growth environment.
• 3+ years of relevant experience in VoC or related fields.
• Strong analytical and communication skills.

Requirements

• 3+ years of experience in Voice of the Customer, Customer Experience, or Data Analytics.
• Experience with customer feedback tools (e.g., Medallia, Qualtrics).
• Proficiency in data visualization (e.g., Tableau, Power BI).
• Excellent storytelling and communication skills.
• Ability to influence stakeholders at all levels.
• Self-starter with a passion for customer advocacy.
• Understanding of customer experience best practices.
• Ability to work cross-functionally.

Benefits

• Generous annual bonus opportunity.
• 401(k) with Employer Match.
• Flexible Time Off policy.
• 10 paid holidays plus 1 floating holiday.
• Volunteer Time Off.
• Comprehensive medical, dental, and vision insurance.
• Health Savings Account with employer match.
• 100% Company-Paid Parental leave.
• 100% Company-Paid Life Insurance and Disability Insurance.
• Wellness Program with discounts on medical premiums.