Healthcare Software Support Representative - Remote

Overview

The Healthcare Software Support Representative is responsible for supporting Nextech software applications, ensuring customer satisfaction through timely responses and resolutions to inquiries and issues.

In Short

• Provide frontline support for software applications.
• Respond to customer inquiries via calls and emails.
• Document and resolve support incidents.
• Schedule software upgrades.
• Investigate software exceptions and error reports.
• Maintain customer satisfaction through exceptional service.
• Work in compliance with relevant regulations.
• Collaborate with team members effectively.
• Utilize ticketing systems for support documentation.
• Engage in ongoing learning of software functionalities.

Requirements

• 1 year of experience in software troubleshooting.
• Excellent technical skills and basic computer knowledge.
• Strong interpersonal and communication skills.
• Ability to work constructively in a team environment.
• Proficient in Microsoft Office Suite.
• Exceptional customer service skills.
• Typing speed of 30 WPM with 90% accuracy.

Benefits

• Generous annual bonus opportunity.
• 401(k) with employer match.
• Paid Time Off and holidays.
• Comprehensive insurance plans.
• Health Savings Account with employer match.
• Flexible Spending Account.
• 100% company-paid parental leave.
• Employee assistance programs.
• Corporate discounts on retail and entertainment.
• Pet insurance options.