Finnish Speaking Customer Support Agent - iGaming - Remote

Overview

Step into an exciting role with Next Job Abroad as a Finnish Speaking Customer Support Agent in the thriving iGaming industry based in Malta! This is an excellent opportunity to leverage your language skills and passion for customer service while experiencing life on a beautiful Mediterranean island. As a key member of our support team, you will assist Finnish-speaking players, ensuring they receive outstanding support and guidance.

In Short

• Provide exceptional customer service via chat, email, and phone to Finnish-speaking clients.
• Address and resolve customer questions and concerns promptly and effectively.
• Guide customers through our products and services to enhance their gaming experience.
• Work collaboratively with team members to ensure top-notch service delivery.
• Maintain accurate records of customer interactions in our CRM system.
• Collect and report customer feedback to aid in continuous improvement.
• Participate in training sessions to broaden product knowledge and strengthen service skills.

Requirements

• Fluency in Finnish, both written and spoken.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the iGaming sector.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems is a plus.
• Willingness to relocate to Malta.

Benefits

• Comprehensive relocation package.
• Opportunity to work in a vibrant industry.
• Experience living on a beautiful Mediterranean island.
• Professional development and training opportunities.