German Speaking Customer Support Agent - iGaming - Remote

Overview

Next Job Abroad is seeking a highly motivated German Speaking Customer Support Agent to join our dynamic team within the thriving iGaming industry in Malta. This role presents an exceptional opportunity for individuals fluent in German to provide outstanding customer service while residing in a picturesque Mediterranean setting. As a Customer Support Agent, your primary responsibility will be to assist German-speaking clients, ensuring their inquiries and concerns are addressed promptly and effectively.

In Short

• Deliver exemplary customer support to German-speaking clients via chat, email, and phone.
• Efficiently resolve customer inquiries and issues in a professional manner.
• Provide detailed information regarding our gaming services to enhance customer understanding and satisfaction.
• Collaborate with team members to maintain high service standards and operational efficiency.
• Document customer interactions and maintain accurate records in our CRM system.
• Collect and analyze customer feedback to facilitate service improvements.
• Participate in ongoing training initiatives to further develop your product knowledge and customer service skills.

Requirements

• Fluency in German is required.
• Excellent communication skills.
• Professional demeanor and dedication to customer satisfaction.
• Experience in customer support preferred.
• Ability to work collaboratively in a team environment.
• Familiarity with CRM systems.
• Willingness to relocate to Malta.

Benefits

• Relocation package included.
• Opportunity to work in a dynamic industry.
• Training and development opportunities.
• Work in a picturesque Mediterranean setting.