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User Support Specialist - Remote

Posted 1 week ago
Customer Service
Full Time
USA
$21.78 - $31.08/hour

Overview

The MGH Institute of Health Professions is seeking a dynamic User Support Specialist to manage and support technology operations, providing hands-on technical support to students, faculty, and staff.

In Short

  • Manage and support tech resources like computers and AV equipment.
  • Provide hands-on technical support to users.
  • Install and repair hardware and software.
  • Troubleshoot technical issues effectively.
  • Maintain classroom and lab technology.
  • Assist with Help Desk requests.
  • Work hours are Tuesday to Saturday.
  • Requires an Associate's Degree or higher.
  • 1-3 years of relevant experience preferred.
  • Experience with audio visual equipment is a plus.

Requirements

  • Solid understanding of computer hardware and software.
  • Familiarity with Microsoft and Apple operating systems.
  • Basic knowledge of MS Office suite.
  • At least 1 year of customer service experience.
  • Experience in audio visual production is a plus.
  • Ability to troubleshoot computer and software problems.
  • Strong communication and interpersonal skills.
  • Willingness to learn and adapt to new technologies.
  • Ability to work on a rotating shift schedule.
  • Commitment to providing excellent support.

Benefits

  • Competitive base pay.
  • Comprehensive benefits package.
  • Career advancement opportunities.
  • Recognition programs for contributions.
  • Support for professional growth.

N.H

Newton-Wellesley Hospital

Newton-Wellesley Hospital, part of the Mass General Brigham system, is a not-for-profit healthcare organization dedicated to advancing patient care, research, teaching, and community service. With a commitment to diversity, equity, and inclusion, the hospital values a wide range of backgrounds and experiences, believing that this diversity strengthens their mission and drives innovation in medical research and patient care. As a leader in the practice of medicine with a rich history of over 200 years, Newton-Wellesley Hospital is focused on enhancing healthcare quality and value while fostering a passionate and welcoming community for both patients and staff.

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