Operations Manager Customer Service in Fashion - Remote

Overview

Are you looking for a job in a growing company with a flexible and appreciative environment where you can actively advance your career without losing sight of your life? Then you are exactly right at Newstel Worldwide.

This position is intentionally designed as a development role. You will initially start as a Customer Service Agent in Email Support to get to know all processes, systems, and customer requirements in detail. Based on this, you will gradually develop into the role of Operations Manager and take on increasing responsibility for the quality, performance, and operational stability of our customer service.

In Short

• Start as a Customer Service Agent handling emails and chat inquiries.
• Use Zendesk for ticket processing.
• Support customers with questions about orders, payments, deliveries, and general inquiries.
• Utilize Shopify for order, return, and payment processing.
• Actively use customer feedback to improve the Customer Experience.
• Develop into the Operations Manager role with responsibilities in quality and performance.
• Analyze KPIs and metrics regularly.
• Document and optimize processes and structures.
• Support the team in building sustainable customer service structures.
• Long-term employment opportunity in a dynamic work environment.

Requirements

• Excellent German language skills, both spoken and written.
• Proven experience in customer service, ideally in email or ticket support.
• Experience with Zendesk is a requirement.
• Very good knowledge of Shopify is a requirement.
• Communicative, structured, and solution-oriented.
• Technically savvy and comfortable with digital tools.
• High willingness to learn and interest in professional and strategic development.
• Reliable, independent, and structured work style.
• Work permit for Turkey is required.
• Computer or laptop available (at least for the first 2 months).

Benefits

• Home office option.
• Attractive base salary (payment in EUR).
• Meal allowance.
• Punctual payment at the end of the month.
• SGK registration.
• Dynamic, relaxed, and appreciative work environment.
• Dedicated contact person for all questions and concerns.
• Structured onboarding and regular training.
• Clear development perspective into a responsible operations role.
• Opportunity to actively influence an innovative and growing company.