Customer Service Agent (m/w/d) - German Speaking | Remote

Overview

Newstel is looking for German-speaking Customer Service Agents who will provide excellent support to our customers through various communication channels.

In Short

• Handle customer inquiries via email, live chat, social media, and phone.
• Process tickets using Gorgias.
• Assist with order processes, returns, supplier management, and daily operations.
• Work with Shopify and basic E Commerce processes.
• Provide customer feedback for process optimization.
• Collaborate digitally via Slack and Google Workspace.
• Maintain a friendly and professional demeanor on the phone.
• Full-time position with 40 hours per week.
• Flexible working hours from Monday to Friday, 09:00 to 18:00 CET.
• Work fully remote from home.

Requirements

• Fluent and accent-free German.
• Professional communication skills in spoken and written German.
• Familiarity with Gorgias and Shopify.
• Basic understanding of E Commerce processes.
• Experience with SAP is a plus.
• Proficient in MS Office.
• Technical affinity and routine with digital systems.
• Understanding of common Customer Service KPIs.
• Empathetic and solution-oriented communication style.
• Ability to multitask and work efficiently with multiple tools.

Benefits

• Part of a modern, international, and supportive team.
• Focus on empathy, quality, and collaboration.
• Opportunities for professional and personal development.
• Inclusive workplace culture encouraging diversity.
• Support for applicants with disabilities.