Customer Service Agent (Part-Time, Danish Speaker) - Remote

Overview

Join the dynamic team at Newstel as a Danish-speaking Customer Service Agent, where you will play a pivotal role in delivering exceptional service to our valued customers.

In Short

• Part-time position (10 hours a week) for Danish speakers.
• Work remotely from anywhere in Portugal.
• Focus on providing excellent customer service.
• Communicate effectively in Danish and English.
• Support customers via email, chat, and phone.
• Experience in a virtual customer service role is required.
• Proficiency in technology and contact centre tools like Zendesk is desirable.
• Work on weekends from 9:00 am to 2:00 pm (Denmark time).
• Be part of a supportive and inclusive culture.
• Opportunity for growth and development within the company.

Requirements

• Expert speaker (C2) in Danish.
• Proficient level of English.
• At least 2 years of experience in customer service.
• Ability to work independently from home.
• Highly organized and proactive.
• Ability to meet KPIs and quality standards.
• Experience in a fast-paced environment.
• Strong attention to detail.
• Knowledge of data protection and confidentiality requirements.
• Ability to handle complaints professionally.

Benefits

• Remote working flexibility.
• Attractive hourly rate.
• Thorough hiring process focusing on mutual fit.
• Opportunities for training and development.
• Supportive team culture.