Customer Service Representative (German Speaking) - Remote

Overview

We are looking for experienced customer service representatives to strengthen our multilingual team supporting an important global campaign in a performance-oriented, customer-focused environment.

In Short

• Handle customer inquiries via phone and email from initial contact to final resolution.
• Provide high-quality customer support across multiple channels.
• Communicate clearly and professionally with customers.
• Manage complaints and escalations effectively.
• Support various customer issues including account topics, orders, payments, and technical questions.
• Maintain accurate data in CRM and ticketing systems.
• Collaborate closely with the team and communicate actively.
• Identify recurring issues and improvement potentials.
• Continuously learn about products and processes.
• Achieve or exceed individual and team goals.

Requirements

• Excellent German language skills (written and spoken, C2 level required).
• Ability to communicate clearly and confidently through various channels.
• High empathy and ability to build customer relationships.
• Proficient with CRM/Contact Center tools and MS Office/Google Workspace/Slack.
• Ability to work independently and in a team.
• Good understanding of excellent customer service and quality standards.
• Problem-solving mindset with a focus on root cause analysis.
• Proactive approach with a focus on continuous improvement.

Benefits

• Remote-first position with flexible working conditions.
• Opportunity to work from home.
• Supportive team environment.
• Continuous training and development opportunities.
• Engagement in a people-first culture.