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Customer Service Representative (German-speaking) - Remote

Posted 5 hours ago
Customer Service
Full Time
Worldwide
£14.75/hour

Overview

As a Customer Service Representative at Via, you will play a crucial role in ensuring the smooth operation of our on-demand services while working remotely from England.

In Short

  • Provide telephone and email support to ensure smooth daily operations.
  • Work scheduled shifts with bonuses for night shifts and holidays.
  • Support drivers and passengers with their inquiries.
  • Focus on customer satisfaction and issue resolution.
  • Opportunity for growth and increased compensation.

Requirements

  • Fluent in German (C2 or native) and English (C1 or C2).
  • Good communicator with the ability to adapt tone in various contexts.
  • Enjoy providing support over the phone.
  • Remain calm under stress and develop creative solutions.
  • Willingness to learn and deliver great service.
  • Passionate about improving accessibility to mobility.
  • Technology-savvy with a knack for modern IT tools.

Benefits

  • 100% remote work as long as based in England.
  • State of the art hardware provided.
  • Opportunity to work with a mission-driven company.
  • Base hourly rate of £14.75 for a 40-hour work week.
  • 28 days of vacation inclusive of public holidays.

V.L

Via Logic

Via Logic is a Women-Owned Small Business and SBA Certified 8(a) firm that specializes in providing innovative solutions to complex challenges faced by both government and private sector clients. Our team, known as the Via Logic Explorers, consists of multi-disciplinary thinkers and problem solvers with expertise in process improvement, technology optimization, and lean product delivery. We excel in automating enterprise infrastructures, enhancing cybersecurity, facilitating cloud-native transitions, and implementing DevSecOps principles. Our commitment to operational excellence and modernization drives us to deliver unique insights and actionable enterprise architectures that empower our clients to achieve their business and mission objectives.

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