Customer Service Representative (German-speaking) - Remote

Overview

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As we continue to expand in Europe, we are looking for a Customer Service Representative. You will work with our Operations team to build and operate our outstanding on-demand services. You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first-hand.

This job can be done remotely, as long as you are based in Germany.

In Short

• You will ensure the smooth daily operation of our services by providing telephone and email support
• You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
• You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
• You will care for customer satisfaction and making sure that issues are resolved
• You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly

Requirements

• You speak fluent German (C2 or native) and English (C1 or C2)
• You are a good communicator and able to always find the right tone in different contexts
• You enjoy providing advice and support over the phone
• You remain calm even in stressful situations and are able to develop creative solutions in real time
• Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service
• You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
• You are technology-savvy and enjoy working with modern IT tools.

Benefits

• 100% work from home, as long as you’re based in Germany
• State of the art hardware for you to perform your work worry free
• The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most
• €15.40 base hourly rate for a 40-hour work week, which can be more depending on the shifts and hours you work.
• 30 days of vacation per year