Customer Service Representative (German-speaking) - Remote

Overview

As a Customer Service Representative at Via, you will be part of a team that transforms transportation globally while ensuring customer satisfaction and operational efficiency.

In Short

• Provide telephone and email support to ensure smooth operations.
• Work scheduled shifts with bonuses for night shifts and holidays.
• Support drivers and passengers with their inquiries.
• Focus on customer satisfaction and issue resolution.
• Opportunity for growth and increased compensation.

Requirements

• Fluent in German (C2 or native) and English (C1 or C2).
• Strong communication skills.
• Enjoy providing advice and support over the phone.
• Ability to remain calm in stressful situations.
• Passionate about mobility and reducing carbon footprint.
• Technology-savvy and comfortable with modern IT tools.

Benefits

• 100% remote work from home.
• State-of-the-art hardware provided.
• Work for a mission-driven company.
• £14.75 base hourly rate for a 40-hour work week.
• 28 days of vacation inclusive of public holidays.