Total Rewards Client Representative - Remote

Overview

The Client Representative is responsible for providing professional administrative support for the account management team to deliver great work to the client consistently and efficiently, focusing on the modern insurance experience.

In Short

• Manage enrollment processing and resolve eligibility and enrollment issues.
• Review plan documents for accuracy and manage them within the internal system.
• Process carrier and client contact changes and update internal systems.
• Update client benchmarking reports and run census reports.
• Build and maintain client benefit portals.
• Process fee billing and ensure timely client notices.
• Prepare client communications using available tools and templates.
• Coordinate health fairs and carrier attendance at meetings.
• Perform general administration and data entry as directed.
• Work Pacific Time Zone hours.

Requirements

• 1-2 years of experience in customer service or HR-oriented roles.
• Solid communication skills, both written and verbal.
• Excellent customer service in a virtual setting.
• Proficient in Microsoft Office.
• Ability to learn and adopt new technology systems.
• Strong organizational skills and attention to detail.
• Basic project management skills.
• Ability to build relationships with clients and colleagues.
• Strong willingness to learn industry knowledge.

Benefits

• Competitive salary with potential bonuses and stock options.
• Comprehensive medical and financial benefits.
• 401(k) eligibility and paid time off benefits.
• Supportive and inclusive workplace environment.
• Opportunities for professional growth and development.