VP, Solutions Consulting - APJ - Remote

Overview

New Relic is looking for an accomplished technical leader to lead a team of diverse and talented Solution Consultants and Solutions Architects across Asia Pacific & Japan! You will bring a demonstrable track record of building and developing technical teams and extensive experience in the pre-sales, customer success, technical support software space. You are a technical leader, with great customer executive communication skills and know-how to work as a trusted advisor to ensure the success of your customers.

In Short

• Lead and drive all activities for our APJ Customer Advocacy team
• Lead and develop a team distributed across three regions including leaders and scale for growth
• Partner with Sales teams to strategize how to grow business with customers and partners
• Drive value led customer interactions to drive sustainable usage of our platform
• Help guide the team in Customer Advocacy (CA) to focus on increasing the number of engineers and teams who use New Relic at our customers
• Work with cross-functional team leaders to align Customer Advocacy strategy across the company
• Manage recruiting, hiring, team performance feedback, and mentoring
• Provide reporting on sales activities, customer success initiatives, and customer product requirements
• Support your team by participating in and leading customer and partner meetings
• Conduct weekly and monthly business reviews, meetings and training sessions

Requirements

• 15+ years of technical sales experience with at least 10+ years experience in people management
• International experience i.e., Asia Pacific, India, and Japan
• Extensive experience in related technologies: Observability, AI, ITSM, Cloud (AWS, Azure, GCP), DevOps, SRE, CI/CD
• Successful track record to partner with enterprise sales leaders to drive significant revenue growth
• Strong track record of working in a customer-facing environment and driving initiatives to improve customer happiness
• Proven experience in leading and completing cross-functional corporate initiatives
• Eye for detail and strong ability to set priorities and be flexible in a changing environment
• Excellent prioritization, organizational, and project management skills
• Specific experience in a Software Consumption focussed business
• Excellent executive communication, critical thinking & analytical skills
• Bachelor's degree in Engineering/Computer Science or equivalent
• Additional Asian languages are beneficial

Benefits

• Fostering a diverse, welcoming and inclusive environment
• Flexible workforce model