Account Manager - Remote

Overview

You will be responsible for a variety of exciting B2B accounts in the home construction sector and support your customers in selling houses more successfully with a market-leading product, a motivated team, and huge potential.

In Short

• You are the first point of contact for our existing customers and their construction consultants, assisting with all inquiries regarding our digital B2B products.
• You take over our new customers from day one of their partnership and support them throughout the entire collaboration—from onboarding to achieving maximum success with our product.
• You maintain contact with our existing customers by regularly checking their success and satisfaction with our product and proactively addressing any difficulties.
• You negotiate contract extensions and upselling opportunities, ensuring customer retention even if they wish to cancel their contract.
• You ensure the highest level of customer satisfaction and elevate it to the next level.

Requirements

• You have experience in customer contact and an interest in digital products.
• You enjoy engaging with openness, empathy, genuine friendliness, reliability, and trust to address needs and build long-term partnerships.
• You are comfortable approaching people and communicating effortlessly with contacts, regardless of their position.
• You work independently while keeping the team and the common goal in sight.
• You bring extraordinary self-motivation and are passionate about achieving your goals.
• You speak German at C2 level and English at least at C1 level.

Benefits

• Relevance: A market-leading product combined with a valuable customer base that looks forward to your empathetic support.
• Support: Assistance in your daily work and colleagues who motivate you to achieve your best.
• Development Opportunities: Steep learning curves and rapid career advancement through outstanding performance.
• Attractive and Fair Conditions: A permanent employment contract with attractive and performance-based compensation.
• Part-time or Full-time: We are open to various working time models starting from 30 hours per week.
• Fun at Work: An experienced, highly motivated team with an open culture and short decision-making paths, as well as regular team events await you.
• Flexibility: You can flexibly combine 2 days of remote work with presence in our modern office in Berlin-Kreuzberg, overlooking the Landwehr Canal.