Technical Customer Success Manager - Remote

Overview

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

In Short

• Work with top-tier clients at the senior level.
• Engage with clients to educate them about AI virtual agents.
• Customize and configure virtual agents to meet client needs.
• Provide technical guidance and support for deployment.
• Manage ongoing customer support and troubleshooting.
• Build strong relationships with clients for retention.
• Lead training sessions for client teams.
• Analyze AI effectiveness and generate reports.
• Collaborate with internal teams for product feedback.
• Conduct strategic planning and account growth initiatives.

Requirements

• 6+ years of experience in Technical Customer Success or Technical Account Management.
• Experience in a B2B, SaaS environment.
• Strong project management skills.
• Excellent written and verbal communication skills.
• Proven ability to build relationships with VP and C-Suite management.
• Technical knowledge of APIs and integrations.
• Familiarity with CRM software and support platforms.
• Willingness to travel up to 20-30% of the time.
• Experience with AI solutions is preferred.

Benefits

• Opportunity to work with leading global brands.
• Impact the company’s success while developing your skills.
• Be part of a dynamic and fast-growing team.
• Engage in the Generative AI revolution.
• Work in a culture that values innovation and creativity.