Attractions Crew Lead - Remote

Overview

The Attractions Crew Lead will supervise a team of Attraction Crew Members at Netflix House in King of Prussia, PA, ensuring high standards of safety, service, and storytelling are maintained during guest interactions.

In Short

• Supervise daily operations of the Attractions team.
• Conduct pre-shift meetings to prepare Crew Members.
• Manage shift labor needs based on attendance volume.
• Liaise with management for operational feedback.
• Implement a fan service strategy.
• Conduct on-the-job training for Crew Members.
• Execute Standard Operating Procedures.
• Act as a Netflix ambassador to enhance guest engagement.
• Foster a culture of safety among the team.
• Perform other assigned duties as necessary.

Requirements

• Must be at least 18 years old.
• Prior leadership experience in attractions or guest-facing operations.
• Strong communication and task prioritization skills.
• Passion for storytelling and immersive environments.
• Understanding of environmental, health, and safety protocols.
• Reliable and ownership-driven attitude.
• Able to inspire and provide feedback in real-time.
• Knowledge of Netflix shows and platform.
• Availability for flexible working hours including weekends and holidays.

Benefits

• Equal opportunity employer promoting diversity.
• Access to a dynamic work environment.
• Opportunity to engage with fans and enhance their experience.
• Work within an innovative entertainment company.