Technical Support Specialist - Remote

Overview

LeadVenture is looking for a fully remote Technical Support Specialist for our Belize location. This position will assist dealers with day-to-day software requests and helping dealers to get the most out of their software while troubleshooting any immediate issues.

In Short

• Provide first level technical support for customer software applications.
• Respond to customer requests via email, phone, and chat.
• Manage tickets through the work order system.
• Maintain required paperwork and tech support logs.
• Document and alert supervisor of trends in customer calls.
• Escalate complex issues to appropriate staff.
• Basic understanding of Windows folder and registry structure.
• Recommend process improvements.
• Manage phone and email client to ensure prompt responses.
• Educate customers on TCS products.

Requirements

• Associates Degree in Computer Science or related field (Preferred).
• Minimum of 2 years computer and software service experience.
• Minimum of 1 year supporting customer applications via phone.
• Skilled in Microsoft Office suite.
• Ability to work inter-departmentally.
• Ability to understand and clarify customer problems.
• Ability to analyze and solve complex computer problems.
• Ability to describe technical information clearly.
• Strong writing skills for instructions and responses.
• High capacity to learn and adapt to changing technologies.

Benefits

• Work in a fully remote environment.
• Collaborate with a team in a fun and positive atmosphere.
• Opportunity to grow and develop skills.