Senior Support Engineer (L2/L3) - Remote

Overview

We are looking for a highly motivated Support Engineer (L2/L3) to join the Derivatives & Liabilities Engineering team, supporting a critical FX trading and hedging platform.

In Short

• Act as the first line of trade support for FX hedging and trading activities during NY hours
• Provide L2/L3 support for live production issues impacting trading workflows
• Quickly troubleshoot and resolve time-sensitive issues affecting trade execution
• Monitor platform health and ensure minimal disruption to trading operations
• Capture issues reported via Email and Microsoft Teams and log them in Jira
• Perform triaging, prioritization, and impact assessment of all incoming tickets
• Conduct detailed Root Cause Analysis (RCA) for production incidents
• Contribute to ongoing development of the hedging platform
• Identify opportunities for performance optimization and system improvements
• Drive automation and efficiency improvements in support processes

Requirements

• Strong expertise in SQL (advanced level)
• Hands-on experience in L2/L3 production support environments
• Experience with Jira or similar ticketing tools
• Strong debugging, analytical, and problem-solving skills
• Working knowledge of Python (Flask / FastAPI) or willingness to learn
• Understanding of FX Trading and Hedging
• Excellent communication and stakeholder management skills
• Strong prioritization and multitasking abilities

Benefits

• Competitive salary
• Remote working flexibility
• Collaborative work environment
• Opportunities for professional development
• Health and wellness benefits