Customer Success Operations Associate (Temporary) - Remote

Overview

Varsity Tutors for Schools (VT4S) is seeking a Customer Success (CS) Operations Associate to drive our CS organization's operational excellence and scalability for 3 months. This role is designed for individuals who thrive on process optimization, data analytics, and technology enablement to improve customer success outcomes.

In Short

• Oversee CS tooling, automation, and analytics.
• Ensure seamless integration of platforms and data accuracy.
• Partner with CS leadership and cross-functional teams.
• Streamline operations and enhance customer insights.
• Drive cross-functional initiatives using Agile methodologies.
• Manage CS platforms and system connectivity.
• Familiarity with customer health scoring models.
• Experience with workflow automation tools.
• 3+ years in Customer Success Operations or related roles.
• Strong data analysis skills for actionable insights.

Requirements

• 3+ years of experience in Customer Success Operations, Revenue Operations, or related roles in SaaS or EdTech.
• Experience working with HubSpot, Gainsight, Zendesk, or similar customer success platforms.
• Strong data analysis skills, with the ability to interpret trends and provide actionable insights.
• Experience in workflow automation, process optimization, and CS tool administration.
• Exceptional attention to detail, organization, and ability to manage multiple priorities.

Benefits

• Competitive Salary (Hired as a contractor).
• Remote Position.
• Unique opportunity to help transform how the world learns!
• Fun, collaborative, and team-oriented work environment.