Customer Service Agent - Remote

Overview

NEMESIS is seeking a Customer Service Agent to support one of our key clients with their international players across platforms.

In Short

• Join the customer service department at NEMESIS.
• Support a key client with international players.
• Work in a fast-paced environment.
• Contribute to product improvement through effective feedback.
• Engage in personal development and innovation.
• Be part of a team striving for excellence.
• Work from Malta.
• Focus on customer satisfaction.
• Collaborate with a dynamic team.
• Enhance customer experience on the platform.

Requirements

• Experience in customer service.
• Strong communication skills.
• Ability to work independently.
• Familiarity with iGaming or related industries.
• Problem-solving skills.
• Ability to handle customer inquiries effectively.
• Willingness to learn and adapt.
• Team player mentality.
• Fluency in English; additional languages are a plus.
• Availability to work flexible hours.

Benefits

• Opportunities for personal development.
• Dynamic work environment.
• Supportive team culture.
• Potential for career advancement.
• Engagement in innovative projects.
• Competitive salary package.
• Work-life balance initiatives.
• Access to training and resources.
• Participation in team-building activities.
• Health and wellness programs.