Mortgage Servicing Manager - Remote

Posted 9 hours ago

Finance / Legal

Full Time

USA

$70k - $90k/year

Mortgage Servicing

Compliance

Operational Management

Data Analysis

Relationship Management

KPI Monitoring

Process Documentation

Reporting Tools

Overview

The Mortgage Servicing Manager at Neighbors Bank is responsible for overseeing servicing operations to ensure alignment, compliance, and performance standards are met.

In Short

Oversee interim and sub-servicing operations
Manage relationships with external partners
Monitor servicing workflows and KPIs
Drive root cause analysis for escalated issues
Lead servicing-related initiatives and projects
Collaborate with cross-functional teams
Document and refine servicing policies
Create reporting visibility for leadership

Requirements

2+ years of mortgage servicing experience
Strong operational mindset and attention to detail
Able to analyze data and drive resolution
Comfortable enforcing standards
Strong communication skills
Able to manage multiple priorities
Experience documenting processes
Proficiency with systems in a remote environment

Benefits

Fully remote work environment
Award-winning company culture
Opportunities for professional growth
High-impact visibility in operations
Structured variety in daily tasks

N.B

Neighbors Bank

Neighbors Bank is a community-focused financial institution dedicated to enhancing lives through innovative solutions and a culture of collaboration and excellence. The bank is committed to driving impactful business decisions through data analysis and is recognized as a Top Workplace in the Financial Services industry. With a strong emphasis on growth and development, Neighbors Bank offers a supportive environment for employees to thrive, providing competitive pay and comprehensive benefits while fostering a diverse and inclusive workforce.

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