Servicing Strategy Manager - Remote

Overview

Splash Financial is seeking a data-driven Servicing Strategy Manager to help optimize and innovate our fast-growing servicing and recovery team. In this role, you will drive strategy, set the vision for collections initiatives, and develop data-backed approaches to improve loan repayment outcomes.

In Short

• Develop, implement, and track collections initiatives leveraging data insights.
• Analyze and test recovery strategies to optimize outreach methods.
• Track and report on initiative success through performance monitoring.
• Identify and report on collections metrics and trends.
• Collaborate across teams to enhance repayment strategies.

Requirements

• Extensive collections knowledge in consumer lending and debt recovery.
• Strong analytical skills with experience in data analysis and reporting.
• Experience with A/B testing and experimentation.
• Proficiency in data tools such as SQL, Python, and Looker.
• Innovative mindset to rethink traditional servicing approaches.

Benefits

• Fully remote work freedom.
• Competitive salary packages.
• Flexible PTO + 9 company holidays.
• Equity: Share in our start-up success.
• Comprehensive and affordable insurance benefits.
• Paid parental leave for both caregivers.
• Essential equipment to get the job done.
• 401(k) for your future savings.
• Quarterly meet-ups: In person & virtual fun.
• Awesome Splash swag to flaunt your team spirit.