Service Desk Analyst - Health - Remote

Overview

We are seeking a friendly, proactive, and customer-focused Service Desk Analyst to join our Central Service Desk Team at NEC Software Solutions. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and is passionate about delivering excellent service to both internal and external customers.

In Short

• Deliver outstanding customer service via phone, email, and Microsoft Teams.
• Provide a warm and helpful first-line response to customer queries.
• Log and manage incoming requests using an ITSM tool.
• Monitor and manage shared mailboxes.
• Resolve basic issues such as password resets.
• Escalate complex issues to the appropriate teams.
• Keep users informed of progress and expected resolution times.
• Close resolved queries promptly and accurately.
• Reflect on customer feedback to improve service delivery.
• Participate in team meetings and training sessions.

Requirements

• Previous experience in a customer service or helpdesk role.
• A genuine passion for helping others.
• Strong communication skills across multiple platforms.
• Excellent attention to detail.
• Ability to follow processes accurately.
• Comfortable using Microsoft Office tools.
• Self-motivated with a flexible attitude.
• Able to work effectively in a team and independently.

Benefits

• Private Medical Cover funded by NEC.
• 25 days paid holiday with the option to buy/sell.
• 4 x basic salary life assurance cover funded by NEC.
• A Group Pension Plan with employer contributions up to 8.5%.
• A selection of flexible benefits to suit individual needs.
• Free access to LinkedIn Learning.