Digital Success Program Manager - Remote

Overview

The Digital Success Program Manager will design and optimize holistic digital customer journeys that drive adoption, retention, and expansion for a leading risk management and compliance solutions company.

In Short

• Design and optimize end-to-end digital customer journeys.
• Develop personalized communication frameworks.
• Collaborate cross-functionally to create seamless customer experiences.
• Own KPIs for digital customer success initiatives.
• Leverage customer success platforms for personalized experiences.
• Serve as the strategic voice for digital customer experience initiatives.
• Present insights and recommendations to leadership.
• Manage digital customer programs for scale customer segments.
• Analyze customer health using multiple data points.
• Continuously optimize digital touchpoints based on feedback.

Requirements

• 3+ years of digital customer success experience in SaaS.
• 1+ years of experience with customer success platforms.
• Strong background in customer lifecycle management.
• Exceptional strategic thinking skills.
• Deep understanding of SaaS customer success metrics.
• Proficiency in data analysis and customer behavior analytics.
• Experience with learning management systems.
• Understanding of digital communication channels.
• Familiarity with knowledge base platforms.

Benefits

• A fun, fast-paced work environment.
• Responsible PTO Plan and 11 paid holidays.
• Mental Health Benefits and various insurance plans.
• 401(k) with company match from Day 1.
• Community and social events.
• Flexible Spending Account & Health Savings Account.
• Pet Insurance.
• Paid Volunteer Time Off Days.
• And much more!