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Customer Success Manager - Remote

Posted 2 weeks ago
Customer Service
Full Time
USA

Overview

NavVis is looking for a passionate Customer Success professional to drive success for our top, strategic enterprise customers. Join us in revolutionizing the way indoor production areas are digitalized with our cutting-edge solutions!

In Short

  • Drive success for enterprise customers.
  • Build trusted relationships with clients.
  • Increase product usage and adoption.
  • Focus on reality capturing and access solutions.
  • Conduct webinars and on-site training.
  • Manage customer feedback for product development.
  • Own community programs for enterprise customers.
  • Identify and manage customer-specific marketing activities.
  • Collaborate with cross-functional teams.
  • Ensure solution availability and manage resolutions.

Requirements

  • 2+ years in Customer Success, Pre-sales, or Technical Account Management.
  • Empathy and problem-solving skills.
  • Structured and organized professional approach.
  • Proactive attitude and ownership of accounts.
  • Experience with enterprise customers.

Benefits

  • 15 days of vacation and 11 public holidays.
  • Flexible working hours and hybrid work setup.
  • Competitive compensation package.
  • Health, vision, and dental insurance.
  • 401k matching up to 4%.
NavVis logo

NavVis

NavVis is a pioneering technology company specializing in advanced indoor mapping and navigation solutions. With a focus on creating high-quality digital twins of physical spaces, NavVis leverages cutting-edge hardware and software to enhance the way businesses visualize and interact with their environments. The company is dedicated to innovation and excellence, providing tools that empower industries such as construction, real estate, and facility management to optimize their operations and improve decision-making processes.

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