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Customer Success Manager - Remote

Posted 9 weeks ago
Customer Service
Full Time
USA

Overview

NavVis is looking for a passionate Customer Success professional to drive success for our top, strategic enterprise customers. Join us in revolutionizing the way indoor production areas are digitalized with our cutting-edge solutions!

In Short

  • Drive success for enterprise customers.
  • Build trusted relationships with clients.
  • Increase product usage and adoption.
  • Focus on reality capturing and access solutions.
  • Conduct webinars and on-site training.
  • Manage customer feedback for product development.
  • Own community programs for enterprise customers.
  • Identify and manage customer-specific marketing activities.
  • Collaborate with cross-functional teams.
  • Ensure solution availability and manage resolutions.

Requirements

  • 2+ years in Customer Success, Pre-sales, or Technical Account Management.
  • Empathy and problem-solving skills.
  • Structured and organized professional approach.
  • Proactive attitude and ownership of accounts.
  • Experience with enterprise customers.

Benefits

  • 15 days of vacation and 11 public holidays.
  • Flexible working hours and hybrid work setup.
  • Competitive compensation package.
  • Health, vision, and dental insurance.
  • 401k matching up to 4%.
NavVis logo

NavVis

Navvis is a forward-thinking healthcare organization dedicated to enhancing the quality of care through innovative clinical leadership and strategic partnerships. With a focus on value-based care and risk-based payment models, Navvis empowers physicians and healthcare providers to optimize patient access, experience, and clinical outcomes. The company fosters a collaborative culture that prioritizes team-based approaches, continuous improvement, and the sharing of best practices across markets. Committed to diversity and inclusion, Navvis offers a supportive environment that encourages creativity and professional growth, ensuring that all team members have the resources they need to succeed.

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