Customer Support Engineer - Remote

Overview

At Nano Dimension, we are revolutionizing digital manufacturing by integrating advanced hardware, software, and materials science to transform production systems.

In Short

• Provide technical support to customers via phone, email, and remote access.
• Diagnose and troubleshoot hardware and software problems.
• Collaborate with engineering teams to resolve complex issues.
• Develop knowledge of product offerings and industry trends.
• Provide training and demonstrations to customers.
• Document customer interactions in the support ticketing system.
• Assist in developing support documentation and training materials.

Requirements

• Bachelor’s degree in Mechanical Engineering or related field.
• 5 years in technical customer support.
• 3 years in field service or related technical roles.
• Strong interpersonal and problem-solving skills.
• Proficiency with test equipment and technical documents.
• Excellent verbal and written communication.
• US citizenship highly desired.
• Knowledge of electronics manufacturing or PCB assembly is a plus.
• Willingness to travel nationally and internationally 50%-70% of the time.

Benefits

• Be part of a team revolutionizing manufacturing.
• Opportunities for career growth.
• Work with industry experts.
• Engage in challenging problem-solving.