Payment Operations Analyst (LATAM) - Remote

Overview

NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025.

We operate two core products:

• NALA, our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia.
• Rafiki, our B2B payments infrastructure, is powering global payments.

Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp — operators who’ve scaled world-class products. We act with urgency, think deeply, and put our customers first always.

At NALA, this isn’t just a job. It’s ownership, impact, and the chance to change global payments forever.

Join us in building Payments for the Next Billion.

In Short

• Your mission is to serve as a frontline advocate for our LATAM payout partners, ensuring seamless remittance experiences and robust partner relationships.
• You will manage daily payment operations, troubleshoot issues, and lead the onboarding and integration of new partners across the region.
• You’ll collaborate closely with country managers and internal teams to deliver cost-effective, compliant, and reliable payout operations in LATAM markets.

Requirements

• 2 to 5 years of experience in the cross-border payments, fintech, or remittance industry.
• Proven track record as an Account Manager or in a partner-facing operations role.
• Experience in project managing large initiatives and integrating new partners.
• Strong familiarity with regulatory and compliance requirements related to remittance operations.
• Proficiency in SQL and comfort working with data to drive insights and actions.
• Excellent communication and problem-solving skills; ability to manage stakeholders across regions and functions.
• High attention to detail, analytical thinking, and ability to manage multiple priorities in a fast-paced environment.
• Motivated by helping customers, solving problems, and contributing to NALA’s mission.

Benefits

• 35 Days Off including your local bank holidays: Take the time to decompress. Working at a startup is hard!
• Birthday Leave: Celebrate your special day with a bonus day off to take off in that month.
• Enhanced Parental Leave: We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period)
• Learning Budget: Fuel your growth with $1000 annually for learning and development.