Engagement Manager - Remote

Overview

The Engagement Manager will serve as the main contact for assigned customers, ensuring proactive communication and building strong relationships to support customer success.

In Short

• Serve as the main contact for assigned customers.
• Build and maintain customer relationships based on trust.
• Identify customer needs and translate them into actionable insights.
• Support customer-driven ideas and shape them into feasible solutions.
• Act as a liaison between customer stakeholders and internal teams.
• Support the preparation of RFPs and clarify requirements.
• Monitor project progress and handle escalations.
• Identify opportunities for upselling and account development.
• Contribute to engagement strategies for business growth.
• Manage multiple priorities with strong organizational skills.

Requirements

• Bachelor’s degree in Business, IT, Engineering, or related field.
• 3+ years of experience in customer engagement or project management.
• Strong understanding of RFP processes and customer success practices.
• Excellent communication and negotiation skills.
• Ability to translate complex requirements into business context.
• Fluent in German and English.

Benefits

• 30 days of paid vacation.
• Internal and external training opportunities.
• Employee Share Program.
• Attractive company car and bicycle arrangements.
• Company-funded accident insurance policy.
• Modern office space with high-tech equipment.
• Access to corporate benefits portal.
• Free fruit and drinks.
• Room for innovation in a high-growth environment.
• Flat hierarchies and stable job with development opportunities.