Engagement Manager - Remote

Overview

We are looking for an experienced, customer-focused Engagement Manager to own the full lifecycle of customer success. Partnering closely with our Account Executives, you’ll collaborate to ensure pilots run smoothly, implementations are efficient, onboarding is seamless, and long-term relationships grow into meaningful expansions. This role is equal parts project manager, consultant, and trusted advisor helping customers achieve tangible ROI while driving growth.

In Short

• Pilot Ownership: Collaborate with Account Executives to scope and execute customer pilots. Define success criteria, track progress, and deliver results that lead to full adoption.
• Implementation & Onboarding: Lead end-to-end implementation, coordinating with internal teams to ensure workflows, integrations, and training are delivered on time.
• Customer Success Management: Serve as the primary post-sales point of contact, driving adoption and satisfaction across all customer stakeholders.
• Quarterly Business Reviews (QBRs): Regularly meet with customers to review performance metrics, identify areas of value realization, and align on evolving goals.
• Expansion & Growth: Proactively identify opportunities for account growth.
• Customer Advocacy: Build deep customer relationships that translate into testimonials, case studies, and satisfaction, high-trust customers.
• Internal Collaboration: Work closely with the go-to-market team to proactively identify and surface customer needs.

Requirements

• Proven experience in customer success or engagement management.
• Strong project management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze customer data and metrics.
• Experience with customer relationship management tools.
• Ability to work collaboratively across teams.
• Proactive approach to identifying customer needs.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health benefits.
• Opportunities for professional development.
• Flexible work environment.
• Collaborative team culture.