Pooled Customer Success Manager - Remote

Overview

As a Pooled Customer Success Manager (CSM) at Everway, you will primarily engage in programming - focusing on scalable, high-impact activities designed to support a broad portfolio of educational customers.

In Short

• Host cohorted webinars and virtual workshops to deliver timely, targeted training to groups of customers.
• Monitor customer usage and engagement metrics to identify accounts needing intervention.
• Develop and share scalable resources, such as tutorials and video guides.
• Engage in proactive communications to address common inquiries.
• Build positive relationships with high-touch customers.
• Gather and share customer feedback with internal teams.
• Document interactions and success stories in the Customer Success Platform.
• Coordinate with Sales and Product teams for upsell opportunities.
• Conduct periodic account reviews for key clients.

Requirements

• 3+ years of experience in customer success or account management.
• Strong organizational skills for managing high-volume interactions.
• Excellent communication and presentation skills.
• Proficiency with CRM software (e.g., Salesforce, Gainsight).
• Ability to create and deliver scalable content.

Benefits

• Competitive salary with bonus opportunities.
• Flexible work schedules.
• Comprehensive health and wellness benefits.
• Flexible time off plans.
• Career growth through development programs.