Customer Success Manager - Remote

Overview

As a Customer Success Manager (CSM) at Everway, you will be a trusted advisor and advocate for our education clients, helping them maximize the impact of our products and services.

In Short

• Build strong relationships with key stakeholders at educational institutions.
• Collaborate with the Implementation team for smooth onboarding.
• Monitor customer health metrics and usage data.
• Conduct regular strategic implementation cadence calls and business reviews.
• Collaborate with various teams to enhance customer experience.
• Create and share best practices and resources.
• Drive retention and renewals by demonstrating ongoing value.
• Act as a voice of the customer for internal teams.
• Identify and communicate potential expansion opportunities.
• Support customer events and document interactions.

Requirements

• 3+ years in customer success or account management, ideally in EdTech or SaaS.
• Strong verbal and written communication skills.
• Ability to analyze data and identify trends.
• Excellent organizational and time management skills.
• Proficiency with CRM software (e.g., Salesforce, Gainsight).

Benefits

• Competitive salary with bonus opportunities.
• Flexible work schedules.
• Comprehensive health and wellness benefits.
• Flexible time off plans.
• Career growth through development programs.