Pooled Customer Success Manager - Remote

Overview

As a Pooled Customer Success Manager (CSM) at Everway, you will primarily engage in programming - focusing on scalable, high-impact activities designed to support a broad portfolio of educational customers. In this role, you’ll deliver value to customers through cohorted webinars, timely interventions based on usage data, and resources that empower them to achieve success independently.

In Short

• Host cohorted webinars and virtual workshops to deliver timely, targeted training to groups of customers.
• Monitor customer usage and engagement metrics to identify accounts needing intervention.
• Develop and share scalable resources to enhance customer understanding.
• Engage in proactive communications to address common inquiries.
• Build positive relationships with high-touch customers.
• Gather and share customer feedback with internal teams.
• Document interactions and key metrics in the Customer Success Platform.
• Coordinate with Sales and Product teams for upsell opportunities.
• Conduct periodic account reviews for key clients.

Requirements

• 3+ years of experience in a customer success or programming-focused role.
• Strong organizational skills for managing high-volume interactions.
• Excellent communication and presentation skills.
• Proficiency with CRM software and data-driven decision-making.
• Ability to create and deliver scalable content.

Benefits

• Competitive salary with bonus opportunities.
• Flexible work schedules.
• Comprehensive health and wellness benefits.
• Flexible time off plans.
• Career growth through development programs.