Customer Experience Associate - Western Canada - Remote

Overview

The Customer Experience Associate role at Mysa is crucial for providing exceptional support to customers as the company expands its HVAC product offerings. This position requires working standard business hours in the Pacific Standard Time (PST) zone and assisting customers with technical issues and inquiries.

In Short

• Act as the first point of contact for customers via multiple channels.
• Troubleshoot and resolve technical issues effectively.
• Maintain a friendly and helpful tone in all interactions.
• Document and follow up on customer interactions.
• Collaborate with teams to enhance the support experience.
• 1+ year of customer support experience preferred.
• Strong interest in smart home products.
• Excellent verbal and written communication skills.
• Available to work Pacific hours and weekends.
• Bonus points for HVAC experience or French language skills.

Requirements

• 1+ year of customer support experience.
• Strong technical troubleshooting skills.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Availability to work weekends and Pacific hours.
• HVAC experience is a plus.
• French language skills are a plus.
• Experience with Gorgias or AI-assisted support tools is a plus.

Benefits

• Work in a people-first culture.
• Be part of a mission-driven company focused on sustainability.
• Opportunity for professional growth and development.
• Collaborative and supportive team environment.
• Flexible work hours within the PST time zone.