Tier 1 Technical Support Agent - Remote

Overview

The Customer Service (Technical & Billing) team currently has a vacancy for a Tier 1 Technical Support Agent who will be responsible for providing customer support – that includes information sharing and resolving technical and billing related queries.

In Short

• Responsible for customer interactions that result in resolved technical, billing and account queries.
• Identify and understand customer needs.
• Provide solutions to technical and account management queries.
• Resolve customers’ queries and complaints effectively.
• Deliver exceptional service to customers in all interactions.
• Execute escalations beyond 1st line support.
• Record accurate summaries of customer interactions.
• Utilise all available tools and resources to resolve customer queries.

Requirements

• CompTIA A+ certification (Compulsory).
• Experience in Call Centre and Technical Support.
• Strong written/verbal communication skills.
• Customer Service focused.
• Conflict Resolution skills.
• Attention to detail.
• Numerical skills.
• Troubleshooting skills.

Benefits

• Work in a fully remote environment.
• Opportunities for professional development.
• Supportive team culture.