Customer Service Representative - Remote

Overview

Muvr is an AI-powered logistics and marketplace platform connecting customers, drivers, and businesses for on-demand moves, deliveries, and junk removal. We help people and partners move real-world items efficiently through smart dispatching, transparent pricing, and policy-first customer support.

In Short

• Be the first point of contact for customers and logistics partners.
• Support customers through quoting, booking, and delivery completion.
• Manage customer inquiries via phone, chat, and email.
• Track active orders and coordinate with drivers.
• Verify proof-of-pickup and proof-of-delivery.
• Document customer interactions in CRM and tracking systems.
• Identify process gaps and provide feedback for improvement.
• Work in a fast-paced, marketplace environment.
• Flexibility to work evenings, weekends, or holidays.
• Opportunity to work closely with dispatch and operations teams.

Requirements

• 1–2 years of experience in customer service or logistics.
• Understanding of delivery and order management workflows.
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to work under pressure.
• Tech-savvy with CRM or dispatch tools.
• Fluent in English; Spanish is a plus.

Benefits

• Be part of a fast-growing logistics team.
• Training to master quoting and order management systems.
• A culture built on reliability, empathy, and continuous improvement.