Customer Success Manager - Remote

Overview

The Customer Success Manager will serve as a strategic partner to a portfolio of customers, focusing on maximizing utilization and driving outcomes throughout the customer lifecycle.

In Short

• Oversee a portfolio of ±50 customers to maximize utilization and proactively drive outcomes.
• Be a Mural and change expert by spotting opportunities and running enablement to drive utilization and adoption.
• Monitor customer health scores, data, and triggers to identify risk and create mitigation plans.
• Keep account information up to date and organized for accurate reporting of CS engagements.
• Advocate for customers internally by sharing success stories and feedback.
• Conduct discovery sessions to uncover business goals and success metrics.
• Uncover and cultivate meaningful executive relationships across business units.
• Work closely with Sales counterparts on account strategy for renewals and growth opportunities.
• Be innovative, collaborative, and agile in your approach.

Requirements

• 3+ years of work experience in customer-facing roles at a SaaS or consulting company.
• Confidence and experience engaging with customers of all seniority levels.
• Proven experience in handling multiple customer engagements simultaneously.
• Proactivity and persuasiveness to move things forward and deliver outcomes.
• Strong analytical and problem-solving skills.

Benefits

• Equal Opportunity employer with accommodations for individuals with disabilities.