Principal Consultant - Remote

Overview

The Principal Consultant will act as a strategic advisor and master facilitator for Mural’s most complex and high-value customers, leading engagements that blend design thinking, systems change, and Mural-powered collaboration.

In Short

• Design and facilitate high-impact virtual and hybrid engagements for enterprise customers.
• Coach senior leaders and teams on collaboration, facilitation, and workflow transformation.
• Create and adapt Mural-based assets for customer-specific challenges.
• Collaborate with Sales, Customer Success, Product, and Tech Solutions.
• Document outcomes in Gainsight and Salesforce.
• 5+ years in customer success, consulting, or facilitation roles.
• Demonstrated success leading multi-stakeholder projects.
• Deep experience with facilitation and design thinking.
• Strong executive presence to engage VP+ stakeholders.
• Experience working cross-functionally with CSMs, Sales, Product, and R&D.

Requirements

• 5+ years in customer success, consulting, facilitation, or experience design roles within SaaS or digital collaboration environments.
• Demonstrated success leading multi-stakeholder projects, designing workshops, and driving measurable outcomes.
• Deep experience with facilitation, design thinking, and systems change.
• Strong executive presence with the ability to engage and influence VP+ stakeholders.
• A systems thinking mindset with the ability to synthesize complex dynamics into actionable insights.
• Comfort using AI tools to enhance collaboration and streamline workflows.
• Experience working cross-functionally with CSMs, Sales, Product, and R&D.

Benefits

• Opportunity to work with high-value customers.
• Engage in meaningful transformation projects.
• Collaborate with cross-functional teams.
• Contribute to team rituals and learning moments.
• Work in a supportive and inclusive environment.