Product Designer, Services (LUMA) - Remote

Overview

The LUMA Product Team designs and delivers human-centered experiences that equip organizations to innovate and solve problems in transformative ways. Our work focuses on helping teams to apply The LUMA System and human-centered AI in their everyday work. We partner closely with design, engineering, and customer-facing teams to ensure LUMA’s service offerings are impactful, scalable, and deeply relevant. Our culture is collaborative, experiment-driven, and passionate about driving alignment and outcomes at scale. LUMA is Mural’s human-centered design practice and is central to Mural’s success in helping organizations transform and achieve their goals.

In Short

• Expand and evolve LUMA’s core curriculum, training programs, and resources.
• Design and launch new services that meet client needs.
• Ensure LUMA customers realize measurable value from our offerings.
• Define and prioritize the roadmap for LUMA’s training programs, core curriculum, and new offerings.
• Collaborate closely with LUMA practitioners, facilitators, instructional designers, and service delivery teams.
• Translate customer needs, facilitator feedback, and learning science insights into clear requirements.
• Apply service design sensibilities to ensure learning programs are intuitive and engaging.
• Partner with Customer Success, Marketing, and Enablement to drive participation and measurable skill adoption.
• Monitor program performance and participant outcomes.
• Use data to inform iteration and long-term planning.

Requirements

• 3+ years of product design, instructional design, or related product experience.
• Strong familiarity with human-centered design and innovation frameworks.
• Excellent service design and experience design skills.
• Proven track record of delivering impactful training or experiential programs.
• Strong communication skills and ability to collaborate across multiple disciplines.
• Experience operating as a product-fluent designer in a fast-paced, cross-functional team.
• Comfort using AI tools to enhance workflows and decision-making.

Benefits

• Competitive salary range.
• Bonus opportunities.
• Comprehensive benefits package.
• Collaborative work environment.
• Opportunities for professional growth and development.