Senior Manager, Learner & Client Support - Remote

Overview

The Senior Manager, Learner & Client Support will lead and develop the learner and client support teams, ensuring an outstanding experience for both learners and customers.

In Short

• Build and shape the future of learner and client support teams.
• Lead a team of two Support managers overseeing client and learner support.
• Drive consolidation of support-related tools across the organization.
• Work with optimization teams on AI-first transformation.
• Track key performance indicators for Support teams.
• Coach and develop leaders with a focus on career development.
• Transform the team for future support strategies.
• Enable team expansion in line with global strategy.

Requirements

• Experience scaling customer support teams in hyper-growth environments.
• 10+ years of work experience with 4+ years leading high-performing support teams.
• Strong commercial acumen and client-facing experience.
• Deep understanding of people leadership and team development.
• Expertise in partnering with product and engineering teams.
• Strong analytical skills and data interpretation.
• Excellent verbal and written communication skills.
• Equitable treatment of all team members.
• Ownership of personal development and best practices.

Benefits

• 27 days holiday plus additional days for life events and volunteer opportunities.
• Private medical insurance and wellness resources.
• Hybrid and remote work options with international work opportunities.
• Weekly socials and company events.