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Client Support Manager LATAM - Remote

Posted 51 weeks ago
Customer Service
Full Time
Argentina

Overview

The Client Support Manager LATAM at EXANTE plays a key role in ensuring that clients receive excellent service and support, particularly for Spanish/Portuguese-speaking clients in Latin America.

In Short

  • Support top-performing sales members and newcomers in sales.
  • Maintain and update customer information in the CRM system.
  • Coordinate and communicate with internal departments.
  • Manage documentation related to transactions and agreements.
  • Train and guide client support team members.
  • Address and resolve client inquiries and issues.
  • Collaborate with marketing, finance, and other departments.
  • Identify opportunities for process improvement.
  • Provide insights for sales strategy discussions.
  • Ensure alignment in strategy and execution across teams.

Requirements

  • Bachelor's degree in Business Administration or related field.
  • 3+ years of experience in financial industry with focus on account management.
  • Strong understanding of client support and sales processes.
  • Leadership and team management skills.
  • Excellent verbal and written communication skills.
  • Problem-solving abilities for client concerns.
  • Experience in managing client-related projects.
  • Familiarity with CRM systems like Salesforce or HubSpot.
  • Ability to analyze trends and provide reports.
  • Understanding of financial industry trends.

Benefits

  • Competitive salary and corporate benefits.
  • Inspiring culture and informal work environment.
  • Ongoing education and training programs.
  • Networking opportunities in corporate events.
  • Global career opportunities.

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