Bilingual Customer Support Specialist (English/Spanish) - Remote

Overview

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

In Short

• Join a fast-growing marketplace supporting independent truckers.
• Provide 24/7 customer support to truckers.
• Fluent in both English and Spanish is essential.
• Strong phone presence and real-time problem-solving skills required.
• Thrive in a high-volume call environment.
• Tech-savvy with tools like Zendesk and Slack.
• 2+ years of remote customer support experience preferred.
• Competitive pay and equity in a high-growth startup.
• Opportunities for major career growth.
• Training and equipment provided.

Requirements

• 2+ years of experience in a remote customer support role.
• Bilingual: Fluency in both English and Spanish.
• Proficient with support tools like Zendesk.
• Customer-first mindset with a passion for service.
• Excellent verbal and written communication skills.
• Strong multitasking abilities in a fast-paced environment.

Benefits

• Competitive pay and equity in a high-growth startup.
• Multiple health benefit options.
• Paid Time Off.
• 401(k) matching.
• Annual Company offsite event (Mudfest!).
• Training runs for three weeks with equipment provided.