Customer Support Specialist - Remote Day Shift

Overview

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

In Short

• Join a fast-growing marketplace on a mission to support independent truckers.
• Be part of a customer support team available 24/7/365.
• Communicate clearly and confidently with customers.
• Think fast on your feet and troubleshoot effectively.
• Thrive in a high-call environment.
• Deliver an effortless and personal customer experience.
• Read between the lines and respond thoughtfully to customer signals.
• Grow your skills and career with the company.
• Utilize support tools like Zendesk and Slack.
• Work in a fast-paced environment and multitask efficiently.

Requirements

• 2+ years of experience in a remote customer support role.
• Proficient with support tools like Zendesk.
• Bilingual: Fluency in English and Spanish preferred.
• Customer-first mindset with a passion for service.
• Excellent verbal and written communication skills.
• Strong multitasking abilities with a sense of urgency.

Benefits

• Competitive pay and equity in a high-growth startup.
• Multiple health benefit options.
• Paid Time Off.
• 401(k) matching.
• Opportunities for major career growth.
• Annual company offsite event.