Federal Software Customer Service Manager - Remote

Overview

The Federal Software Customer Service Manager at Motorola Solutions is responsible for ensuring the technical and commercial health of the Federal territory, focusing on service excellence and system performance.

In Short

• Lead resolution of complex system and technical issues.
• Identify delivery gaps and develop remediation plans.
• Engage internal and external expertise for repairs and optimizations.
• Partner with Sales to identify new managed service opportunities.
• Manage service contract lifecycle and renewals.
• Accountable for account health and P&L goals.
• Develop relationships within Federal agencies for customer satisfaction.
• Coordinate with internal stakeholders for compliance with policies.
• Manage communications across various time zones.
• Travel up to 50% of the time for business demands.

Requirements

• High School diploma or higher with 5+ years of relevant experience.
• Experience in lifecycle service Account Management or Public Safety Systems.
• U.S. citizenship and ability to obtain security clearance.
• Knowledge of Motorola 911 and CAD systems preferred.
• Proficiency in Microsoft Office tools required.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K with Company Match.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• Inclusive work culture.