Implementation Consultant - MM/CMRL - Remote

Overview

The Implementation Consultant will own end-to-end onboarding for lower-segment accounts, ensuring rapid, repeatable deployments that drive time-to-value and product adoption.

In Short

• Own a structured onboarding journey for lower-segment accounts, including discovery, configuration, training, and go-live confirmation.
• Deliver Spanish-language enablement covering product setup, workflows, and troubleshooting.
• Configure standard integrations and features using repeatable playbooks.
• Proactively manage timelines, risks, and dependencies.
• Track and report implementation KPIs and document project artifacts.
• Run multi-customer cohorts to increase throughput while maintaining quality.
• Collaborate with Sales and Customer Success for smooth transitions post go-live.
• Capture customer feedback to inform product improvements.

Requirements

• Native in Spanish with strong written and verbal communication; English proficiency required.
• 2–4+ years in implementation, onboarding, or customer-facing roles.
• Experience executing standardized, remote implementations.
• Strong project management skills.
• Technical aptitude to guide configuration and troubleshoot issues.
• Customer-centric mindset with the ability to simplify complex concepts.
• Data-driven approach to track KPIs.
• Growth-oriented, organized, and resilient.

Benefits

• Opportunity to work with a diverse range of industries.
• Be part of a Forbes Cloud 100 company.
• Work in a fast-paced and dynamic environment.
• Contribute to improving safety and productivity in physical operations.
• Engage in a culture of inclusion and diversity.