Account Support Analyst - Remote

Overview

The Account Support Analyst plays a crucial role in the Finance organization, serving as the primary point of contact for Order Management, ensuring a seamless quote-to-cash process for Enterprise and Strategic Account Managers.

In Short

• Act as the main contact for Account Managers and customers regarding order management.
• Manage customer and shipment inquiries effectively.
• Handle Return Merchandise Authorizations (RMA) requests.
• Assist with the quoting process and CPQ for Account Managers.
• Collaborate with cross-functional teams to ensure smooth order processing.
• Maintain meticulous documentation in CRM systems like Salesforce and Zuora.
• Identify and resolve issues in the quote-to-cash process.
• Proficient in managing data for customer queries.
• 4+ years of relevant experience in customer-facing operations.
• Contribute to customer satisfaction and revenue growth through efficient order management.

Requirements

• Strong understanding of the quote-to-cash process.
• Excellent verbal and written communication skills.
• Meticulous attention to detail and organization.
• Proactive problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Proficiency in CRM systems, especially Salesforce.
• 4+ years of prior experience in a similar support role.

Benefits

• Opportunity to impact customer satisfaction and revenue growth.
• Work with a diverse and inclusive team.
• Engage in a dynamic and fast-paced work environment.
• Growth opportunities within the organization.