Workforce Management, Governance Manager - Remote

Overview

The Workforce Management, Governance Manager will play a key role in ensuring the effectiveness of customer operations through improved processes and compliance.

In Short

• Drive accuracy in WFM documentation and mappings.
• Partner with stakeholders for continuous improvement initiatives.
• Document risks and ensure accountability.
• Act compliantly in implementing solutions.
• Contribute to high-impact projects improving service delivery.

Requirements

• Excellent stakeholder management skills.
• Technical proficiency with data and tools like MacOS, Slack, Airtable, GSuite.
• Strong written and verbal communication skills.
• Good understanding of customer operations.
• Ability to work independently and collaboratively.

Benefits

• Flexible working hours.
• Learning budget of £1,000 per year.
• Support for work-from-home setup.
• Stock options.
• Inclusive and diverse work environment.