Training and Quality Assurance Lead, EU - Remote

Overview

The Training and Quality Assurance Lead will play a crucial role in ensuring the quality of customer experience by developing training programs and overseeing the performance of customer operations teams.

In Short

• Collaborate with third-party vendors to create and improve e-learning training.
• Deliver facilitated training sessions and provide ongoing feedback on performance.
• Design reporting frameworks for training effectiveness and quality assurance.
• Conduct root cause analysis of QA trends and gaps.
• Support new hires through mentoring and shadowing.
• Engage with training accreditation programs.
• Work in a hybrid environment based in Dublin.
• Flexible working hours and a €1,000 annual learning budget.
• Compensation includes share options.
• Be part of a mission-driven team focused on customer experience.

Requirements

• Experience in customer operations and understanding of target-driven environments.
• Proven track record in driving quality assurance initiatives.
• Experience in content design and training in partnership environments.
• Strong facilitation and communication skills.
• Ability to work with ambiguity and adapt to change.

Benefits

• Competitive salary of €60,000-80,000 plus share options.
• Flexible working hours.
• Annual learning budget of €1,000.
• Support for remote work setup.
• Inclusive and diverse workplace culture.