Team Manager, Financial Health - Remote

Overview

As a Team Manager for Financial Health at Monzo, you will lead a team responsible for supporting customers facing financial difficulties, ensuring their needs are met effectively.

In Short

• Lead a team of 10-12 customer operations representatives.
• Focus on team development and customer satisfaction.
• Manage performance and provide coaching.
• Support customers through financial challenges.
• Instill a customer-centric culture.
• Work collaboratively with other teams.
• Engage with customers directly when needed.
• Implement scalable processes for efficiency.
• Champion change and improvements.
• Flexible working hours with some weekend shifts.

Requirements

• Experience in a team manager role, particularly in HR and performance management.
• Essential experience in collections or debt recovery.
• Proven coaching and support skills.
• Empathetic and developmental leadership style.
• Ability to motivate teams in operational environments.
• Hands-on problem-solving skills.

Benefits

• Starting salary of £30,800 - £35,000.
• Flexible working hours.
• Only one weekend working day in an 8-week period.
• Learning budget of £1,000 per year.
• Comprehensive benefits package.