Quality Assessor, Customer Outcome Testing - Remote

Overview

The Quality Assessor will be responsible for conducting Customer Outcome Testing to ensure adherence to standards and improve customer experiences.

In Short

• Conduct Customer Outcome Testing across customer journeys.
• Provide feedback to improve poor customer outcomes.
• Support Root Cause Analysis for identifying issues.
• Monitor remediation actions from findings.
• Flag trends and escalate risks to QA Analysts.
• Assist in writing training material for identified gaps.
• Support QA Analysts in projects and checks.
• Take responsibility for personal development.
• Coach peers in cross-domain work.

Requirements

• At least 6 months experience in Customer Outcome Testing.
• Basic understanding of the FCA’s Consumer Duty.
• Ability to deliver constructive feedback.
• Strong skills in identifying trends.
• Excellent decision-making skills.
• Strong communication skills.
• Familiarity with MacOS, Slack, and GSuite.

Benefits

• £1,000 annual learning budget for courses and books.
• Additional benefits as listed on the company website.